ReorderlyPrivacy policy & support

What Reorderly does

Reorderly is a Shopify app that tells merchants what to reorder, how much, and when, based on their own sales history. It runs inside the Shopify admin and is installed by a merchant for their own store.

What we read from your store

• Products and inventory — product and variant titles, SKUs, and current inventory quantities.
• Orders — only the line items: which variant sold, how many units, and the order date. These are rolled up into daily unit totals per product. We do not read or store customer names, emails, addresses, phone numbers, or payment details.
• Store profile — the store name, its contact email, and the store's own postal address and phone number from Shopify. The email receives the optional weekly digest and is the reply-to address on purchase orders; the address is printed on purchase orders so a supplier knows who is buying and where to deliver. Nothing here is customer data.

What we store

• The product catalog above and daily units-sold totals per product (no individual orders, no customers).
• Your store profile: name, contact email, postal address and phone, as above.
• Settings you enter: suppliers and their email addresses, lead times, minimum order quantities, unit costs, forecast preferences, and the purchase orders you create.
• Your plan and subscription status (billing itself is handled entirely by Shopify).
• An access token issued by Shopify so the app can read the data above on your behalf.

Data is stored in a managed PostgreSQL database hosted on Railway (Amsterdam region). Connections to Shopify and to the app are encrypted in transit (HTTPS).

How long we keep it

For as long as the app is installed. When you uninstall Reorderly, every record for your store — catalog, sales totals, suppliers, purchase orders, settings, and the access token — is deleted immediately, and again in response to Shopify's shop/redact request. Because we hold no customer-identifying data, Shopify'scustomers/data_request and customers/redact requests have nothing to return or erase; we acknowledge them regardless.

If you applied for the beta

The form at reorderly.eu/beta is separate from the app: it is filled in by people who have not installed anything, so none of the store data described above exists for them. It collects your name, email address, store URL, a rough product count, how you reorder today, anything you type in the notes box, and the date you sent it. We use it only to decide who joins the beta and to contact you about it — never for marketing lists, and never shared. A copy is also sent to our own support address so we can reply (see Resend, below).

It is held in the same database as everything else here — managed PostgreSQL on Railway, Amsterdam region, encrypted in transit. It is kept until the beta ends, and deleted on request: email fargerod@gmail.com and it is gone the same day. Applications are not tied to a store, so uninstalling the app does not delete one.

The form is open to anyone, so it counts recent submissions per internet address to stop it being flooded. That address is held in memory for up to an hour and used for nothing else — it is never written to the database, never attached to your application, and gone when the server restarts.

Third parties

• Shopify — the source of the data above and the payment processor for subscriptions.
• Railway — application and database hosting.
• Resend — the mail provider, used only when Reorderly sends email itself: the optional weekly digest to you, a purchase order to a supplier you chose to send to (their address, your store name and address, product names, quantities and any prices you entered), and a copy of a beta application to our own support address. Turn the digest off in Settings at any time.

We do not sell data, use it for advertising, or share it with anyone else.

Cookies

Reorderly uses Shopify's session tokens to identify your store while the app is open in the admin. It sets no tracking cookies.

Support

Questions, problems, or data requests: fargerod@gmail.com. We aim to reply within one business day.